(Empathy @Work) Empathy at Work: Why Empathy Matters in the Workplace

Businessolver is excited to announce the launch of our new Workplace Empathy Monitor, which surveyed more than 1,000 CEOs, HR Professionals and Employees. This eye-opening study found that there is a gap between how empathetic leaders perceive themselves to be and how their message and action are perceived by employees.

That gap can lead to decreased satisfaction and lowered engagement levels, not to mention employee turnover and low morale. Employees want their priorities, expectations and needs to be heard and understood by their leadership, and leaders are struggling with what to do and say that shows empathy to their employees.

It turns out, there are significant bottom-line benefits to having an empathetic organization. According to Businessolver’s research, employees are more likely to take – and keep – a job at an organization that they perceive to be empathetic (even if that means taking a lower paycheck). Consumers, too, are more eager to do business with an organization that they think is empathetic.