Empathy Vs Sympathy

People often get the two words mixed up. Both have the same “pathos” root (Greek for “suffering”), so it’s not surprising.


Sympathy means suffering “with” i.e. feeling compassion toward the suffering of another.

Empathy means suffering “into” i.e. feeling the same suffering as another.

There’s not a lot of space between the two, but in business, it can mean the difference between success and failure.