Everybody has empathy in them and it can’t be taught in a textbook,” Crowchild said. “It has to be shown, it has to be learned by example and it has to be nurtured.”
In short, the empathy toys create a dialogue between students, coaxing them to work together to get through tasks, and to find a shared language to do so. The result, Crowchild said, is an 85% drop in office referrals due to conflict in the three years since the school has been using the toys.
“We don’t have cross-cultural conflicts. That’s very rare,” Crowchild said. “But I think what is happening is we’re creating a culture of understanding and that stems from empathy. Empathy is at the root of everything.”