Empathy, in its simplest form, is about being able to understand and identify with the feelings of another person. Conflicted exchanges will decrease when empathy is the foundation of your conversations. Without it, they can go in circles.
Who taught us how to listen? For many of us, listening might not have been included in our upbringings. However, if we want to be more empathetic towards others, practicing the art of listening is an essential first step.