Several skills and traits may be attributed to the success of a person in a workplace. But according to Harvard Business Review, a key to a successful working environment is empathy.
According to Forbes, Empathy is the force that moves business forward. Empathy permits a dispute in the workplace to happen or allows a customer to release his feelings patiently and kindly. Jason Boyer, executive director of the Division of Continuing Professional Studies at Champlain College, Burlington explained, “Though the concept of empathy might contradict the modern concept of a traditional workplace-competitive, cutthroat, and with employees climbing over each other to reach the top- the reality is that for business leaders to experience success, they need to not just see or hear the activity around them, but also relate to the people they serve.
By Jeanell Sumagpao“