Empathy & Leadership – Centre for Workplace Leadership

It’s the ‘soft skill’ that has hard benefits. Empathy is increasingly recognised as the key to leadership success and the cornerstone of emotional intelligence.

In looking at the key skills of the future; creativity, innovation, design, storytelling and collaboration, all require empathy.

Innovation and design cannot be done without placing humans at the center and understanding how others use technology. But one area requires the highest levels of empathy – leadership. The importance of empathy in leadership is widely discussed, it is understood to build cohesive teams and work satisfaction. Empathy is important to understand your team, helping them work to peak capacity and productivity and it is essential in understanding your market and customers.