I was reminded of the importance of small things that reflect empathy just last week and how it can make such an important difference. I was at my mother’s
“I’ll know it when I see it” is a phrase often used to describe a thing or situation which is typically subjective in nature and cannot be clearly defined.
However, when it comes to empathy perhaps a better way to describe it is “I’ll know it when I feel it”.
In our workshops we talk a lot about empathy and in fact, it is hard to define. Empathy is not what we do so much as how it is reflected (or not) in what we do.