Empathy: Have You Got It?
If you believe effective communication is an important leadership skill, you surely can’t ignore empathy. That’s because empathy is a precursor to being an effective communicator. How? Empathy is about understanding or being aware of other people’s feelings even when you don’t agree or relate to them. This awareness helps to understand other people’s perception. And when you are in know of other’s perception, you can choose to ‘act’ rather than ‘react’ to situations.
So when a high performing employee starts slacking off, a non-empathetic leader will probably react by doubting the employee’s ability. But an empathetic leader will give the benefit of doubt and ask, “Is everything ok? Is something bothering you?”