Among doctors, such caring used to be called a “good bedside manner”. And after more than a generation of specialized training focused on medical knowledge and technical acumen, the value of empathy is being re-discovered and taught as an essential skill.
It improves the experience of both patients and doctors when medical professionals express clinical empathy, according to the Kaiser Health news service. The patient feels understood and cared about, has a better outcome and is more satisfied. The doctor in turn gets a better rating, faces less risk of malpractice suits and experiences decreased burnout. The whole system is benefited.
(See “Efforts to Instill Empathy Among Doctors are Paying Dividends.”)