If you want to become a better manager, work on improving your empathy. Ask clarifying questions to understand your people’s situations better. Be sure to focus on emotional cues. Appreciate not only what others are saying, but also how and why they are saying it. Also listen for what’s not being said.
I can’t stress enough how much empathy plays into effective management and leadership. In the work I do coaching executives, the ones who have the most trouble are those who never learned to express care. Without empathy, you will have a tendency to misread other people.