I meet a fair number of business leaders who say they are empathy-challenged. Empathy is the ability to recognize and identify the emotions being experienced by another person. It’s one of the five components of Emotional Intelligence. Because it enables others to feel like you connect with them, it is an important skill set for leaders who want to create an inclusive work environment. Showing peers and those who report to you that you get them, you understand their experience, even if what they’re going through is something you’ve never experienced, builds positive mutually beneficial connections
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