Empathy and Sympathy…Don’t Mix the Two on the Job

When I was an FTO teaching new correction officers how to do their job in the jail I always gave them a lesson on empathy and sympathy because I sincerely believe that officers must know what those terms are and why they are so important in corrections and law enforcement.

 

Empathy simply stated is understanding what causes and inmate to be in jail or prison in the first place and to know where they are coming from when they are talking about issues to you as an officer.