We examine the role empathy plays in improving employee engagement in this video with Amanda Wildman, Director of Emotionally-i-Fit and our former Head of Learning and Development.
Now empathy, if you think about that in the context of leadership development is a critical part of that:
- Being able to manage conflict
- To resolve challenges in the workplace
- Identify the needs of other people
- To be able to listen
- To be able to walk in their shoes
It’s a really important part of emotional engagement.