To be an effective leader, it is crucially important to be a good listener. To be a good listener, I mean a really good listener, there are three conditions that must be met according to Dr. Thomas Gordon. They are: acceptance, empathy, and genuineness.
Dr. Gordon studied psychology with Carl Rogers, one of the most famous psychologists of all time. Rogers talked about unconditional positive regard, empathy, and congruence and Tom Gordon applied those concepts to non-therapeutic situations that were practical for parents, teachers, and managers…
Empathy is the ability to understand the other person’s point of view – both the content and emotions. It does not mean that you have to have the same feelings or experience the same things or have had the same experience in the past. Have you ever heard someone say,
“I know how you feel.” It is difficult not to be sarcastic or to respond defensively. “
No you don’t!” Or, how about, “I feel sorry for you.” Wow! How insulting “Can’t you do anything on your own? I need to do this for you as well?”