Training on empathy is helping doctors build trust with patients, at a big savings over live training.   When one of my duties was handling complaints about clinicians in our managed care network, I got the most complaints about psychiatrists. So…

However, there’s a dark side to empathy that is rarely discussed. UX Booth’s own Andrew Maier explains in his article about reducing noise, that “although office environments are designed to encourage creativity, their inhabitants can…

Here’s a report on a series of studies that purport to show that reading a few minutes of “literary fiction” improves scores on a test of emotional empathy (“Reading the Mind in the Eyes”), compared to reading non-fiction. Reading popular fic…

The 6th Annual Global Tele-Empathy Call Event, with 24 hours of connection, compassion and understanding begins Wednesday, October 1 at 3pm PT.You are invited to join us (by phone, skype or computer) to experience empathic presence as we commune togeth…