The 11 essays in Leslie Jamison’s extraordinary new collection, The Empathy Exams, are about pain. Her own – a heart condition, an abortion, struggles with alcohol, a violent attack on a darkened street – or that of others, such …

Coaching is a key tool to help individuals and teams reach peak performance. One of the key attributes of a good coach is empathy. I was recently drawn into a discussion about the role of empathy in coaching. Critical to the understanding the role that…

Empathy: As a female CEO, I am a strong believer that the future of the workplace depends on the skills that women naturally possess, such as empathy and emotional intelligence. Why is it so important for us to imagine the lives of others? Well, our ca…

For marketing to practice listening and empathy, there are three basic human-centered principles to keep in mind:…Focus on human insights. While sales-centric intelligence and business insights are important, companies cannot lose sight of the growin…