How to use empathy to identify pain points and improve the customer experienceEmpathy is a strange thing. We all think we have it, but the reality is that it’s a difficult thing to really step out of yourself and think about how something may impact an…

Some 20 years of research by hundreds of experts have found that successful global leaders have great soft skills, At a recent conference on global leadership at Northeastern University, nearly 150 experts in the field came together to discuss the qual…

=========================The Amazing Elephant Capacityfor EmpathyThey seek to reassure each other.=========See it on Scoop.it, via Empathy and Compassion

The purpose of this text is to organize the voluminous material on empathy in a coherent and practical manner, filling a gap that exists in the current therapeutic literature. Empathy in Counseling and Psychotherapy: Perspectives and Practices&nbs…