As I mentioned in my 14 Customer Experience Trends for 2014, this year will be the “Year of Empathy.”
Given the focus on this key area, Temkin Group created the Amplify Empathy movement. So when we were thinking about our CX Day celebration, it seemed like a perfect fit for us to do something about empathy.
But individuals on both sides of the prison walls emerged from the experience stronger and with a greater empathy and understanding — some even forged friendships….By Simon JonesSo far 16 inmates have completed the restorative justice programme…
by Suzanne M. PeloquinEmpathy is central to the interactions of occupational therapists who value personal dignity. Persons from various sectors of the behavioral sciences and the medical humanities have proposed that engagement with the arts can …
We’re seeing baby steps towards this idea of empathy in interactions. The interface is exhibiting empathy, as well as its designer. Anyone who has used the language-learning application Duolingo knows that it quickly adjusts based on what area yo…
SPEAR’s Co-founder and President, Dan Rootenberg, PT DPT CSCS, talks about the power of empathy in producing outstanding clinical outcomes.See it on Scoop.it, via Empathy and Compassion
