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When one person yawns, its not uncommon for someone else to follow suit. The same goes for laughing or smiling. This involuntary mimicry of another person is known as “emotional contagion,” and is thought to be evidence for a basic form of …
Hot off the press! Leslie McLean and I have a chapter in the newly released book Person and Family Centered Care by University of Pennsylvania’s Dr Jane Barnsteiner and colleagues.Here are some comments from reviewers: Written by top thought lead…
Chapter 2: Empathy Brings BalanceGoing deeper than assumptions and opinions in your understanding of people is powerful. If your organization is captivated by metrics, empathy will balance out the numbers.Being honest about what you don’t know, b…
When asked to define empathy, Dr Marshall Rosenberg compared it to surfing… When you ride the wave, the thrill is so exhilarating that you forget everything else. You live in the moment when nothing else matters, so intent on riding the wave p…