The user experience begins and ends with empathy. It matters more than in any other industry given the sensitivity of the subject and the fragility of the user.
I can go on for days about how technology will create efficiencies in how we manage and deliver health care, but if we forget about the patient then it will serve no purpose.
The user experience begins and ends with empathy.
It matters more than in any other industry given the sensitivity of the subject and the fragility of the user. I can go on for days about how technology will create efficiencies in how we manage and deliver health care, but if we forget about the patient then it will serve no purpose.
by Damian Priday
