Designing Empathy Based Organizations

Tuesday Afternoons
October 22, 29 & November 5, 12, 19
3:15p – 5:15p
1 Unit, GSBGEN 555, Pass/Fail

Organizations are often designed for efficiency or optimization of workflow, not for user empathy. How do you design for both?

This pop-up class is geared toward the design (or redesign) for empathy-based organizations. It will teach early-stage leaders about the three basic levers they have for organizational design/re-design: organizational culture, organizational structure (informal and formal), and organizational routines. 

Emphasis will be placed on how to align these levers to facilitate communication and to structure workflows for empathy-based organizations. 

Teaching Team

Chris Flink, IDEO and

Justin Ferrell,

Mike Volpi, GSB and Index Ventures

Sarah Soule, GSB