Designing Away the Empathy Gap

Catch award-winning gaming expert Dan Hon at HOW Interactive Design Conference 2014. The web design conference for designers.

At Dan’s Washington, D.C. session, Designing Away the Empathy Gap, you’ll learn why empathy is a core business value—and why, far from being a “mushy” emotion, it’s the key to a business’s staying power and the central element in designing user interactions that result in increased sales and satisfied customers.