Design Thinking: Empathy: Both a Skill Set and a Mindset

 A panel of experts, mostly outside the field of education, discussed how they use design thinking to approach problems. In this discussion, business owner and consultant Coonoor Behal, said something that became my most important take-away of the day:


Empathy isn’t simply one skill we can teach. Instead, empathy is a way of thinking resulting from proficiency with a collection of skills. In other words, to effectively teach empathy, we have to understand its components.


Empathy is a mindset resulting from proficiency with a skill set


Brianna Crowley