Showing those you lead that you care about them is not only compassionate, but also sound business.
Organizational research shows the results of doing so are increased productivity, profits, workforce engagement and trust, said Marie Miyashiro, author of “The Empathy Factor.”
Tips from her and others to reach your people.
• Set the tone. “Connect with an individual at a human level before beginning work,” suggested Miyashiro, founder of Elucity Network, a consulting firm in Tucson, Ariz. Whether on a phone call or in a meeting, “take a few minutes to hear what’s going on for them in the moment and then share what’s going on for you. It’s simple wisdom that we often forget to do. This is what a leader does.”
By MICHAEL MINK