The bestselling author explains the key ideas behind his new book, “Focus: The Hidden Driver of Excellence.”
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If corporations want to achieve higher levels of ethics, their first step should be working on their ability to be empathetic. When MRG examined what was the strongest predictor of ethical leadership behaviour out of the 22 competencies in their …
New research by Müller et al. (2013) introduces another dimension to empathy. Empathy may not be as malleable as previously thought. The authors have shown that the expression of empathy through imitation may be influenced (i.e., moderat…
The word “empathy” is one that gets bandied about a lot these days, with the focus on emotional intelligence and needing to “understand” customers.Many years ago in Huthwaite when I was first embarking on analysing customer serv…