Increasingly, to create sustainable customer relationships, businesses must invest in the emotional needs of their customers, says Dr Mark Ingwer, Founder & Managing Partner, Insight Consulting Group Businesses have long concentrated on Retur…

There is only one answer to the divisive rift at the heart of our society. That is empathy.Empathy for the physically and mentally unwell, for people of all ages and all classes from all countries, cultures, religions and backgrounds, for victims and c…

ditor-in-Chief Frank Newport reveals that Americans are more likely to say President Barack Obama understands the problems Americans face, but they give Mitt Romney an edge on his ability to effectively manage the government.See it on Scoop.it, via Emp…

by Karla McLarenIf your empathy is unintentional and unhealthy, you can lose track of yourself and your needs, certainly, but you may also focus so intensely on others that you approach a kind of martyrdom (where you make yourself entirely respons…