At a panel on Thursday, business leaders said empathy helps businesses make better products and improve their understanding of customers and colleagues.
The business world is known for its often cutthroat and competitive nature. But at a panel discussion in Arlington on Thursday, four business leaders made the case that compassion, rather than killer instinct, might be the most important quality an employee can bring to his or her job.
By incorporating empathy into the way one
does business, they said, one can
exhibit better leadership, make
better products and improve their
understanding of customers