Communication skills and techniques: Showing empathy – Flying Solo

Zern Liew


As part of our lives as solopreneurs, we come across many different people who hold many different view points. To deal effectively with those who have a different opinion to our own, empathy is an important communication technique to develop.


Understanding another’s viewpoint, especially one that is the opposite of yours, takes empathy and listening skills. Empathy means the ability to understand another viewpoint so well, you could just about walk in their shoes, regardless of whether you agree with them or not.