Closing the Empathy Gap

So, how do we move from elementary listening and responding to a more sophisticated source of insight for planning creative, effective programs? Here’s an imperfect list of sources of empathy, and how brands are using the insights to drive business results.

 

Five Sources of Empathy..

 

1) Social Focus Groups…

 

2) Social Personas…

 

3) Search Intent…

 

4) Cultural Trend Spotting

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So too is the empathetic organization is a fragile one, easily crushed by any number of harsh realities in the marketplace