I’m thrilled to share this beautiful article written by Samantha Hammer, Research Manager at Reboot, a truly awesome social enterprise that worked with us to pioneer a Human Centered Design approach to policy-making in Nicaragua.  

Empathy is a good place to start.

Empathy is the ability to understand and share the feelings of others. Channeling empathy into the policymaking process means intentionally seeking a deep understanding of the lived experiences of those a policy will affect to inform how that policy is designed.


…the challenge is now to further explore the

strong potential of greater empathy

in policymaking…