Empathy didn’t work on everyone, though. I remember Employee B at a subsequent job. He just pretty much hated me and did everything including lying to my face to try to undermine me – despite the fact that I was the one with the VP title.
I was flummoxed and pissed off. I kept trying to empathize in order to connect, and failed time and again. I never did figure out Employee B. I rejoiced when he transferred to another department and to this day I consider him my biggest management failure.
by Dana Theus ·