Career Coach: A little empathy can go a long way

Here’s some ideas for how you can better tune in to how other’s feel.

But such sentiment can too often isolate leaders from their own employees, customers, and other constituents without thought for how important empathy really is for building an engaged culture.

Empathy is the ability to be aware of, understand, and appreciate the feelings and thoughts of others or to tune in to what people feel and why they think the way they do. It means you can imagine yourself in their shoes and relate to what they must be feeling…

There are plenty of benefits associated with leaders or colleagues having empathy at work.

  • Confrontations can be turned into collaborations.
  • Stressful times can be moments for pulling together. Workplace bonds can pay dividends in client relationships. 
  • Empathy means giving each other the benefit of the doubt. Instead of having long drawn out arguments, things can get resolved more readily because people feel that they have been heard. 
  • Being listened to frees employees up to continue to offer even more creative and innovative ideas. 
  • People are more inclined to feel that they are part of a team, which increases morale, engagement, loyalty and productivity at work.

By Joyce E.A. Russell