Can Software Detect Empathy?

Atkins says this dynamic can help measure how empathetic a therapist is, which in turn helps rate the quality of care therapists deliver to their clients.

Atkins has recently started the first trial run of the software, which entails collecting data from simulated therapy sessions involving real therapists and mock clients, then providing the data collected from the session to the therapist for their feedback.

Grin Lord is a licensed clinical psychologist who is participating in the trial. She worked with Dr. Atkins as a research scientist in 2011 and was happy to help, although she does admit she went into the trial with some reservations.