Call for Papers: Empathy-Based Systems Design

An upcoming issue of Cutter IT Journal will explore the application of empathy as the basis of system design.

Suggested topics may include, but are not limited to the following:

  • What opportunities does an empathy-based approach provide?
  • What are the incremental costs and benefits of an empathy-based approach?
  • What are some examples of successes realized by industry leaders who have already leveraged this approach?
  • What are the challenges and impediments to an empathy-based approach?
  • What are the potential applications of an empathy-based approach beyond “core” technology?
  • How is empathy in design different or similar to EQ?
  • What impact does empathy in design have on Change Management as a discipline and as a process step in system implementation?
  • What specific steps within an SDLC might be directly altered using an empathy-based design approach and what would be the overall impact?
  • How does empathy as the basis of design align to brand management?
  • What relevance does empathy have on a customer-centric/customer-connected/customer- collaboration approach to business in the 21st century?

by Christine Generali