This presentation will describe how the Yahoo! UX research team attempted to overcome these limitations through a company wide empathy program, the obstacles encountered, and the lessons learned in trying to build user empathy at company scale.
You may also like
As Rizzolatti explains, “The instantaneous understanding of the emotions of others, rendered possible by the emotional mirror neuron system, is a necessary condition for the empathy which lies at the root of most of our more complex inter-in…
Raising compassionate children is no small feat these days. Because of the egocentrism of children’s early years combined with the increasingly prevalent messages of selfishness, narcissism and indifference that popular culture communicates to the…
Dr. Dominic Vachon, director of the Ruth M. Hillebrand Center for Compassionate Care in Medicine, College of Science, University of Notre Dame, will discuss recent research that shows how human beings are hard-wired for compassion and the implications …
PRNewswire— Is empathy a core component of “evidence-based medicine?” One prominent researcher and author in the area of empathy in patient care argues that the answer is unequivocally “yes” and says that it can and should be evaluated, ta…