Step into someone’s else’s shoes and build a better workplace.
Empathy, the willingness and ability to step into someone else’s shoes and acknowledge their view, while also being aware of their feelings and understanding their needs, is crucial to your success in the workplace.
Empathy is one of the key characteristics that underpin a cohesive team. It not only creates a more caring and supportive work environment, it also determines whether you have a group of individuals working together for their own purpose, or a team working collaboratively for a joint goal.
Furthermore, empathy also allows us to
defuse escalating situations like workplace
conflict or irate customers quickly, productively
and compassionately so it’s a critical
characteristic to have.