Atkins and a small team of scientists in California and Utah have developed software that recognizes words and vocal qualities. The vocal data is run through algorithms to infer, for instance, whether a counseling session was empathic.The first fi…

With the Affordable Care Act tying patient satisfaction to hospitals’ incentive payments, patient experience efforts have been moving up the priority list.But at the Cleveland Clinic, the impetus to make it a top priority goes back to 2004, when a…

One of the most overused and abused terms is “empathy.” It has reached epidemic levels and is killing us.As is true of many aspects of modern politics the problem started with Bill Clinton.  In his 1992 campaign statement he emoted, &l…

Since the advent of the first iPhone in 2007, we have seen incredible growth in smartphone usage worldwide. Developers continue to strive to make the devices mimic actual humans more closely, as was recently romanticized in film Her. But is a devi…