It might have been pure coincidence, but last month, Bill Drayton, speaking at Toronto’s MaRS Discovery District and Bill Gates, at Stanford University in California, made separate cases for why empathy is so important to the social change movement.
By Verity Dimock
Most people have an innate ability to be empathetic, but organizations tend to dampen this natural instinct. While a typical customer interaction cuts across many functional groups (a single purchase, for instance, may include contact with decisio…
When we try to put ourselves in someone else’s shoes, we usually go all the way, assuming that they feel the same way we do. But a new study published in Psychological Science, a journal of the Association for Psychological Science, finds that we have …
In the present study, we investigated the effects of empathic paraphrasing as an extrinsic emotion regulation technique in social conflict. We hypothesized that negative emotions elicited by social conflict can be regulated extrinsically in a conversat…
Compassion is defined as the feeling of deep sorrow we experience when someone is struck by misfortune, but to feel compassion in our everyday lives is a little harder, writes Candida Baker…Whenever there is a disaster, natural or otherwise, in …
