In order to campaign effectively, President Obama and Mitt Romney have to figure each other’s supporters out. It isn’t easy.   Politically engaged liberals and conservatives exhibit strikingly different levels of empathy. The following chart, cons…

We could all benefit from more empathy. A deficit of empathy in our culture is evident in school violence, bullying, depression and even suicide. Increasing empathy, on the other hand, results in better communication, more harmonious interactions and b…

Empathy — the ability to share someone else’s feelings — is perhaps the most important trait humans demonstrate. It’s not a purely human attribute — in fact, even rodents possess it — but humans are particularly good at it.It al…

Most corporate customer service departments seem to have been reduced to call scripts of apologies with no power whatsoever to actually address the problems they encounter. That’s the conclusion I’m left with after dealing with three busine…