A Strategy for Diversity Training: Focusing on Empathy in the Workplace

The Journal of Hospitality & Tourism Research has a new issue available online! Click hereto view all of the articles.Juan M. Madera, Jack A. Neal and Mary Dawson, all of the University of Houston, published “A Strategy for Diversity Training : Focusing on Empathy in the Workplace” in the November 2011 issue.


The abstract:

///The effect of the training on the attitudes toward non-English speaking individuals was moderated by the status role (i.e., manager or employee). In addition, participants’ empathy mediated the relationship between the perspective-taking training and attitudes, such that perspective taking induced empathy, resulting in more positive attitudes.