5 Ongoing Challenges of Patient Experience: 4. Humans Don’t Have Endless Empathy.

4. Humans Don’t Have Endless Empathy.
After a while, our empathy reserves get tapped. With long working shifts and patients who might be in pain or grumpy lashing out, nurses, doctors and others simply don’t have enough empathy to go around. It’s a practice, like yoga or meditation, to focus on empathy in these different scenarios. As one conference attendee said to me,

“We’re working against two generations of medical education that ignored the idea of empathy.”

’m not sure if that’s totally true, and I believe there are great strides happening in education, but I think she had a point.