5 Keys To Building A Business That Doesn’t Bury The Humans At Its Core

EMPATHY
Empathy is the ability to put oneself into someone else’s mind, to truly feel with and for them. And indeed, if we humans are neurologically as Dev Patnaik asserts, then organizations need to be wired to care, too. This requires an emotional understanding of the sentiments, dreams, desires, and ambitions of their employees and customers. Amidst a flood of explicit “big data” and confronted with the constant urge to quantify human relationships, empathetic enterprises preserve and refine their intuition–an appreciation for the implicit and the opaque.

 

by Tim Leberecht