The ability to see things from others’ perspectives is key to business success. Here’s how to up your empathy quotient.
Empathy might seem like a nice-to-have extra, a touchy-feely quality that’s most important in personal relationships and being a nice person outside work, but expert after expert insists this most human of attributes is actually a business essential. Having empathy, they say, improves your leadership, teaches you to ask the right questions, boosts teamwork, allows you to understand your customers, and can even help you get a loan.
