Design thinking is on the rise. This human-centered approach to solving problems, designing products, and innovating is all about empathizing with users. Design thinking leads with a deeper understanding of how people think and feel when they use your …

“It’s just empathy. He just needed someone to talk to,” Punch said. “I told him we could get him to a hospital, I could help him brainstorm for jobs, basically just saying he didn’t want to jump off that bridge, he just ne…

Empathy, in spite of its pivotal role in both our individual interactions with other people and in society, is a relatively new construct. As human beings, we are attuned to other people’s distress or pain. Now, however, an interesting new angle to emp…

Empathic engagement in patient care leads to improved patient outcomes. This is what we found in 2 studies.  In the first study1 of 29 family physicians and their 891 patients with diabetes mellitus in the United States, we found that physicians&r…

New research links empathy to outcomesFrom the March ACP Internist,  By Stacey ButterfieldIt’s not hard to understand why patients might value empathy in medicine.“Who doesn’t want to have a physician who understands what they&rs…

(With all that we are hearing, reading and experiencing daily, I thought reprinting this short excerpt from Unselfie: Why Empathetic Kids Succeed in Our All-About-Me World, by Michele Borba, would be a very good idea.)“What trait do kids rea…

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Creating a Customer Empathy Map builds empathy towards your targeted audience to identify your users’ needs and pain-points to help your design process. Empathy maps are a gathering of information that depicts your ideal customer. As yo…