For me, one of those people was my fifth-grade teacher, Ms. Mabel Hefty.  When I walked into Ms. Hefty’s classroom for the first time, I was a new kid who had been living overseas for a few years, had a funny name nobody could pronounce.&nbs…

Researchers have determined that people react in one of two ways when faced with another person’s emotions. Sometimes people respond with “empathic concern” or caregiving. They see themselves as a source of comfort or support for the …

Researchers have determined that people react in one of two ways when faced with another person’s emotions. Sometimes people respond with “empathic concern” or caregiving. They see themselves as a source of comfort or support for the …

Suggestions from Susan Kuczmarski, adjunct faculty member at Northwestern University’s Kellogg School of Management and author of “Becoming a Happy Family” and Emiliana Simon-Thomas, science director of the Greater Good Science Center…

What do you think makes a design truly great, or an amazing product or experience? The decorative look, the aesthetics? How fast it works, how responsive it is to an input or command? Well-structured content? How it communicates an author’s voice…

What is Human-Centered Design?First and foremost, human-centered design is empathetic. The concept looks at the world through the eyes of a consumer and strives to solve their problems while enriching their experience. For credit unions, it is a p…

We are very excited to announce that the Big Lottery has given us funding to hold a Festival of Empathy in June this year!Click here to download the programmeWe think empathy is important because it is about trying to understand how someone else thinks…