In human-centered design, we use a set of tools to observe and communicate with people and better understand their journey. Empathetic listening and observation are essential during the entire design process:Immersion: Place ourselves in the full exper…

I use empathy as a diagnostic tool. My mind is geared to understand and mirror the emotions of others. Although I use logic and evidence-based medicine, I cannot deny that a large part of my assessment in the exam room is based on my reaction to how th…

Facebook founder Mark Zuckerberg has spoken out against the “fear and distrust” spread by the recent wave of terror attacks – and called for love and empathy to combat them. Writing on his Facebook page, he wrote: “Each of these attacks was differ…

. My own research with my students shows the best indicators and predictors of tolerance to human diversity are fairness and empathy.Fairness and empathy are also very closely connected to moral development and reasoning. They are fundamental to any co…

As the refugee crisis worsens, various “destination” countries, including Australia, are engaging in internal debates around multiculturalism, integration and tolerance. People are worried about cultural cohesion, racial divides and religio…