Stewart W. Mercer , and colleaguesWhat This Study Found Compared with affluent areas, patients in deprived areas have higher rates of ill health, psychosocial problems, and multimorbidity; more problems to discuss within the same visit time yet less de…

It’s providing a good customer experience. And the key to a good customer experience is demonstrating how your company empathizes with customer needs, wants and desires.How exactly do you empathize with customers, particularly during interactions…

Torres and I sat in Anderson’s class as a part of the Shadow a Student Challenge, an initiative from IDEO, the Stanford d.School and the Hewlett Foundation that hopes to foster empathy between administrators and students.  It’s th…

Stanford Graduate School of Business Marketing Professor Jennifer Aaker explores the value of harnessing empathy to design products and improve the performance of employees.Takeaways: Empathy, understanding how others think and feel, is what connects u…

We all know the difference between good and bad. Generosity is good, selfishness is bad. Befriending, good; bullying, bad. Quick! Which is better: hitting or hugging? What about empathy? We’re all supposed to be doing empathy, right?Truth is, lif…

It is good that you understand why your spouse is stressed, but this alone will not help him or her get rid of the situation. Extend a helping hand and it will cement your romantic relationship further, feel researchers. A team of US research…

Countless books and articles have been written on the importance of communicating in romantic relationships, but a recent study suggests that there’s one aspect of communication that stands out above the rest: empathy. The study, published last mo…

UCSB researchers studying empathy in relationships find that in the absence of caring, understanding alone doesn’t cut it “When people were empathically accurate — when they had an accurate understanding of their partner’s …

Cognitive neuroscience research on belonging has a lot to teach us on the fundamental processes that will make or break not only UK-EU relations but the entire European project… Empathy with the experiences, desires, and demands of the mosaic of…

Professor Stewart W. Mercer, the lead author, said: “This new paper adds to evidence already shown that the outcomes of the consultations are worse in such patients in deprived areas, and that an empathic patient-centred approach leads to better outcom…