One of the four traits of the customer service masters is empathy. In this customer service training video, author/speaker Don R. Crawley shows seven ways to improve your empathy. In practical, understandable terms, he explains the importance of empath…

I’ve been thinking about self-esteem lately, and how you can never have too much of it (or so I thought)I wanted to find out more about how self-esteem works and how to give it a boost when it’s running low.I was surprised to find that self…

Conventional wisdom says empathy can’t be taught, learned, or strengthened. Conventional wisdom assumes our empathy ability is relatively set in stone.But our empathy system is complex. It’s an interesting interaction of several neurologica…

Why Empathy for Business?There is tremendous power in an organization that can collectively see their customers through a lens of empathy. Empathy has a direct impact on what you create for customers and understanding the “deeper drivers” o…

In Hamburg, Germany, there is a museum called Dialogue in The dark where you can experience the daily life of blind people.See it on Scoop.it, via Empathy and Compassion